Refund Policy

• We do not issue refunds for digital services once the order is confirmed, and the project was moved into the planning phase. A refund is not possible for work already completed.
• No partial reimbursements for projects in the middle of the way through their milestone phases.
• SEO and digital marketing service packages are non-refundable. However, the client may cancel such services with a notice written 30 days in advance.
• No refunds are offered on deposits or payments for abandoned or dormant projects. The cut-off time for abandoned or dormant projects is 30 days.
• A client will pay Digital Pranik a cancellation fee of 20% fee if the project or any portion of the project scope is cancelled by the client.

• We do not issue refunds for digital services once the order is confirmed, and the project was moved into the planning phase. A refund is not possible for work already completed.
• No partial reimbursements for projects in the middle of the way through their milestone phases.
• SEO and digital marketing service packages are non-refundable. However, the client may cancel such services with a notice written 30 days in advance.
• No refunds are offered on deposits or payments for abandoned or dormant projects. The cut-off time for abandoned or dormant projects is 30 days.
• A client will pay Digital Pranik a cancellation fee of 20% fee if the project or any portion of the project scope is cancelled by the client.

• “Non-delivery of the electronic product – download issues due to Digital Pranik’s server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Digital Pranik issues refund within 7 days from the date of the purchase.
• Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on Digital Pranik’s (**) website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
• Major or Critical Defects – Digital Pranik tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Digital Pranik reserves the right to correct such errors within 3 business days. If no remedy is supplied, then the customer is entitled to receive a full refund on the purchase the following day.

Digital Pranik reserves the right to change payment terms, if necessary, at any phase of the project. 

Issues with receiving/accessing our products/services?

Please contact us for immediate assistance

Digital Pranik tracks the following: every kind of web traffic, downloads of products, logins to access services and membership areas, message deliverability (email communications, date, time and number of message openings/reads). We employ a diversity of ways for tracking purposes and can provide detailed information on such activities.

(**) Digital Products: e-books, workbooks, worksheets, documentations, blog posts, webinars, online courses, self-paced learning, exam dumps, text and video tutorials, downloadable pdf & software, mobile apps, cloud-based applications, interviews, membership programs, website themes, logos, photos, web graphics, templates.